Returns & Exchanges Policy

At Snap Magnetique, every order is custom-made with your personal photos, making each product unique and created especially for you.

Custom Products

Because our products are personalised, we do not accept returns or exchanges due to:
• Change of mind
• Incorrect photo selection submitted by the customer
• Incorrect spelling or information provided during the ordering process
• Minor colour variations caused by different screen displays

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• Clear photos of the product
• Photos of the packaging (if applicable)
• A brief description of the issue
Once your claim has been reviewed and approved, we will provide a replacement or another appropriate solution at no additional cost.

Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment with the courier.

Contact Us

For any questions regarding returns or exchanges, please contact our Customer Support team. We are always happy to help and will do our best to resolve any concerns promptly.