Privacy Policy
At Snap Magnetique, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.
Last updated: 21 July 2026
Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by our payment providers)
- Photos uploaded for personalised products
- Website usage data through cookies and analytics tools
How We Use Your Information
Your information is used to:
- Process and fulfil your orders
- Create your personalised photo magnets
- Provide customer support
- Send order updates and shipping notifications
- Improve our website and customer experience
- Send promotional emails if you have chosen to receive them
Your Photos
The photos you upload are used solely to create your personalised products. They are stored in a private area of our servers that is not publicly accessible, and access is limited to the people who prepare your order.
We keep your photos only as long as we need them:
- Photos attached to a completed order are automatically deleted from our servers 60 days after the order is completed.
- Photos uploaded but never ordered (for example, an abandoned cart) are automatically deleted within 72 hours.
We will never sell or share your photos with third parties. With your explicit permission, we may occasionally feature completed products on our website or social media for promotional purposes. You may also request earlier deletion of your photos at any time by contacting us.
Payment Security
All payments are processed through trusted and secure payment providers. Snap Magnetique never receives or stores your full credit or debit card information.
Cookies and Analytics
Our website uses cookies for two purposes:
- Essential cookies keep the site working, for example remembering your cart, your checkout progress, and your login session. These are required and cannot be switched off.
- Analytics cookies help us understand how visitors use the site. We use Google Analytics to measure things like pages visited, approximate location, and device type. This data is aggregated and does not directly identify you.
Analytics cookies are only set with your consent. When you first visit, our cookie banner lets you accept or decline them, and you can change your choice at any time through the cookie settings on this site or through your browser settings.
Sharing Your Information
We share personal information only with the services we need to run our store: payment providers to process your payment, delivery partners to ship your order, and analytics providers as described above. Each receives only what is necessary, and we never sell your personal information.
Data Retention
Uploaded photos are removed automatically as described in the Your Photos section. Order and account information is kept for as long as required to provide our services and to meet our legal, tax, and accounting obligations in Australia.
Your Rights
We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles. You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can also unsubscribe from promotional emails at any time using the link in any of our emails.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact our Customer Support team through the Contact page. We aim to respond within one business day.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.